Support
Write to a person.
Email support@toonwords.com. It reaches the people who make Toon Words, and you hear back from one of them.
I bought a set and it is locked
Open the access link from your receipt page on the device you are using. If you never got one, go to restore access and enter the email you paid with.
I want it on another device
Open your access link there. Progress stays on each device for now; the cards unlock everywhere.
My progress disappeared
Progress is saved in the browser's local storage. Clearing site data, private browsing, or a browser that evicts storage will reset it. Use the same browser and avoid private windows for studying.
A card is wrong
Tell us the word and what is off (a definition, a sentence, a drawing). Cards get fixed and the fix shows up on your next load.
Something is broken
In the app, open Settings and tap Copy diagnostics, then paste that into your email. It holds the app's recent technical events and nothing personal.
Refunds
Within 14 days, email from the address you bought with and it is done. Payments are handled by Stripe, so the refund lands on the same card.